Conflict Competence

This Physician Leadership Institute course, Crucial Conversations© by Crucial Learning©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue. Crucial conversations will help you develop the skills you need to manage conversations so that all perspectives are heard, relationships are enhanced and hidden issues come to the surface as you achieve the results you’re looking for.

This online course provides video tutorials, as well as downloadable guides and resources for handling difficult conversations both as a manager and an employee.
This course is made available through the Australian government's Fair Work Ombudsman's Online Learning Centre.

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
This course is made available by University of California, Irvine.