Creating Patient Education Resources

How can you support access for your patients and their families or support persons?

Always share the web address (URL), not the PDF or .pdf link. Links that end in pdf are subject to change any time the item is updated, resulting in a 404-Error message. 

• The web address always ends in the pamphlet print code number (not .pdf). For example:
  • Use: https://www.nshealth.ca/patient-education-resources/0006
  • Don't use: https://www.nshealth.ca/sites/default/files/documents/0006-2024.10.03.pdf 
    • Never send the PDF version of a pamphlet to a patient; send the link instead. Why? Since pamphlets are updated frequently, sending the link ensures the reader is always viewing the most recent version of the item.
      Likewise, if the pamphlet has been translated, the translation links will appear beside the English version. This makes it easier for non-English speakers to access the same information immediately. 

Know the URLs of the pamphlets you use regularly with patients, their families, and support persons. These can be found here: https://www.nshealth.ca/patient-education-resource

Keep a stock of print copies on hand. Not only do many people still prefer to receive hardcopies, but not all Canadians have the same access to reliable internet. Everyone has the right to information about their health care, regardless of the strength of their digital skill set or their access to reliable internet. 

• Recycle out-of-date print copies to prevent the spread of misinformation.
• Share the links to your most frequently used pamphlets on your:
  • Nova Scotia Health clinic, program, or service page: https://www.nshealth.ca/clinics-programs-and-services
  • Nova Scotia Health Library Services subject guide

Post this poster in your area to promote online access to the Patient Education collection: