Mental Health and Addictions Education in the Emergency Department

Evidence-based guidance for including Trauma-Informed Care principles in practice and reducing stigma in health care.

Therapeutic Relationship

Establishing a therapeutic relationship with a patient is accomplished in many ways, but always involves communicating with respect, kindness, and compassion to encourage the patient to trust their health care provider. Positive, effective communication also requires that the health care provider listen to and observe nonverbal expressions carefully to understand the needs and feelings of the patient.


The following video is an education session about communicating successfully with your patients.

All images and designs within this presentation were created using Canva


Please also review this Talk Down Methods poster for more communication tools for de-escalation:

Source: Forensicare - adapted from


Additional Virtual Education

Virtual Healthcare Experience from George Brown College:

Mental Health - Virtual Healthcare Experience ( 

This page contains links to two games. In both cases, you have the option to review the content or go directly to the game. To move between the games, click on "1" or "2" at the bottom of the page (A) or use the arrows on either side of the page (B).

(A)                              (B) 


1/ Therapeutic Communication and Mental Health Assessment

This game focuses on the relationship between the therapeutic nurse and the client. Click on the "Play Game" button to start Skills Practice: A Home Visit.

If you want to find out more about developing this relationship, click on the "Read" button to review Module 1: Therapeutic Relationships and Communication Techniques.


2/ Crisis Intervention Virtual Gaming Simulation 

This Virtual Gaming Simulation (VGS) focuses on performing a suicide risk assessment. Click on "Play Game" to start.

At the top of the next page, you can select "Game" (A) to go directly to the activity. Select "Content" or "Module Content" (B) to review the supporting content. The game is also embedded in the content.

Simulation Canada Virtu-WIL Game 

Crisis Prevention - Simulation Canada

This activity focuses on skills related to crisis intervention and prevention strategies. You will be asked to create an account to access the information. 

Once you have created your account and signed in, click on the link above again to access the correct page. Then, click on Access Resource.

Next, click on External Resource.

Note: This content may be flagged as unsafe if you are accessing it from a computer on the NS Health network. Please choose to move forward. The site is safe and approved


Confirmation of Completion

Once you have reviewed all the material, click the link below and select the name of the module and date of completion. Fill out the rest of the form and click on Submit. Save or print your certificate, if you have not received a certificate from a 3rd party.


Confirmation of completion


Video #1 - Dovetail Qld.(2018, September 26). The Stages of Change Model.  [Video]. YouTube. 

Video #2 - DBSAlliance. (2015, July 6). Understanding Agitation: De-escalation. [Video]. YouTube.