Health Transformation Hub

• We need to improve access and the flow of patient care within our facilities. We have created a Care Coordination Centre, known as C3, that uses a command centre model to better coordinate decisions to improve patient experience and care delivery.
• C3 is generating actionable insights that will enable us to continuously improve how health care is delivered, to improve the quality of patient care.
• C3 supports teams to identify issues and find solutions using real-time data. This will translate into:
  • Improved patient access and flow
  • Efficient bed management and discharge planning
  • Better scheduling of staff
  • More collaboration between health zones across the province

C3 is the first province-wide, command centre model in Canadian health care. It will directly support the six solutions identified in Action for Health, the Government’s strategic plan for the health care system.

C3 is improving how we coordinate the movement of patients throughout their health care journey. It allows us to give Nova Scotians the best care possible by:

• Providing a real-time view of access to care, patient flow and health system resources to support decision-making
• Creating more efficient processes and collaborative teams
• Implementing advanced technology  

C3 will result in better access to care for patients and more efficient use of resources.

• Clinical implementation
• SOP development
  • User account setup and training
• Planning
  • Engagement
  • Business case
  • Infrastructure readiness
• Technical implementation
  • Interface
  • Approvals
  • Support and operational readiness
• Research
  • Evaluation

We have established C3 at the QEII Health Sciences Centre. We are implementing Tiles (similar to apps) in Central Zone that provide us with the technology to access real-time data to support decision making.

C3 is implementing six GE HealthCare Tiles:

The following Tiles are currently live:

• Capacity Expeditor
• Patient Manager
• Boarders Expeditor

Tiles will be become available to other areas of the province in 2023.

Newsletters are available on Nova Scotia Health's C3 Care Coordination Centre intranet page.

Leads

Co-led by:

• TBD, Nova Scotia Health
• Jonathan Veale, Chief Design Officer, Department of Health and Wellness

Executive Sponsors

• Craig Beaton, Associate Deputy Minister, Department of Health and Wellness
• Dr. Gail Tomblin Murphy, VP, Research, Innovation & Discovery, Nova Scotia Health
• Eileen MacGibbon, VP, Operations for Central Zone, Nova Scotia Health

General C3 Inquiries

•  Email: C3@nshealth.ca

Videos (courtesy of GE HealthCare)